Zazza Media Stragegies Media Relations, Public Relations, Branding, Marketing and Advertising

The BIG Idol Gaffe Off-Air (Disturbing)

First I apologize to anyone cringing at a potential American Idol post. There’s a real story here and a lesson, I promise. Let’s all take it back to that tumultuous relationship between Simon Cowell and Ryan Seacrest. This season has been notably more confrontational. Seacrest has been almost adversarial and taking the spotlight as much as possible.

With the impending departure of Cowell, the show might tank. It’s a very strong possibility that Idol’s days after this season are numbered. It’s been one of the largest phenomenons since 2000 and has consistently produced revenue and advertising dollars. It’s a true goliath of many entertainment mediums and when Idol signs off for the last time there will be many people left to figure something else out. Especially Seacrest.

When Paula Abdul was confirmed out, Seacrest signed a 3-year $15 million contract. This is year one of that contract and what do you think happens if the show is cancelled before his contract is up? Here’s a hint: $15 million over three years makes about $5 million a year. That may not be a lot for Seacrest overall but for people like you and me – that’s a LOT!

So imagine Ryan Seacrest, host and contestant friend, releases a statement about one of the most beloved contestants: Crystal Bowersox. The statement was very concerning for any true fan. Bowersox, desperate to return home to see her son and family, is convinced to stay on the show by Seacrest. He tells her of how he was able to buy his mother a home and that Bowersox will be able to do the same if she just stays. Very compelling, very dramatic and an ENTIRE LIE.

Bowersox is a mother to a young child and while she misses being able to play with him as much as before she is thrilled at this opportunity to provide for him. It turns out that Bowersox’s good friend and former contestant texted her about the release from Seacrest. Bowersox’s reply? “It’s not true … betrayed by Seacrest!”

What a ploy! In fear of the show tanking it’s host begins shelling out sensationalism outside of the show. Ratings are slumping, a key figure of the show is leaving and money is at stake. Would you really think he couldn’t do something like this?

The truth is that no matter what size you are or on what scale you need to reach people everyone needs a good media relations strategy. For Seacrest, it’s very easy to get into trouble as well. Considering that many feel this season’s hopefuls lack distinct personality like last year’s Adam Lambert, why not stir something up with what ya got?

It’s not something I recommend lightly. Drama in the press is good because it brings exposure. The bad thing is that depending with your business you could create a disastrous brand for yourself. Focus on what interesting facts are of interest to the public, news and gain the most exposure. That’s where the money’s at.

Until TGIF!! Take care!

Tell a Friend,

TZ

Tony Zazza, a 15-year media, marketing and advertising expert, is the Principal of Zazza Media Strategies, a Dallas Texas Marketing Firm, that specializes in growing small to medium sized businesses to their fullest potential.

This adds to the List of the Worst Ever!

So maybe you were following me this weekend when I had a gaffe with a local Italian eatery? When I say gaffe I really mean FIASCO!

Quick recap: I call to order dinner for my friends and I. I’ve ordered before and I’ve loved the food. Some new person answers and has no respect for me and no clue what she was doing. She lacked any sense of professionalism. After a difficult time of ordering a certain sauce (she constantly mispronounced it after I spelt it to her THEN asked, when I described it as an Italian Spicy Sauce, why I didn’t just call it that) my order finally arrives.

Here’s where it escalates:

My order is completely lacking the sauce I spent almost 5 minutes trying to order. I’ve ordered the sauce by name many times before and there has never been a problem. Now tonight, I get a rude, obnoxious and unprofessional person that cannot just ask someone with more experience for help. So when I call back and tell her there’s no sauce, she tells me that my food should arrive shortly. WHAT?! I just got done telling her my food had arrived. My reason for calling was … no sauce.

Now this person abruptly tells me to wait, puts me on hold and doesn’t even say ‘sorry’ for no sauce. Really? She comes back and says someone will bring me the sauce. I then ask for a manager. She then yells to someone: “they want to talk to you!” The reply I hear? “I’m too busy to talk to them!” Now I’m furious and the rest you can follow on Facebook.

What does this have to do with media strategies? Well, in a few days my status will pop up via search engines. My local network already knows of my troubles and eventually the poor review will be easily searchable. That business will not go under because of me but it will have a slight ding against its record. Right now there is one review on Google – there will soon be two. One good and one bad. For a fledgling business, that does not do much for positive branding.

In one instance, any company’s branding can get a ding or become slightly tarnished. With the explosion of social networking, reviews are much more available to consumers. Consumers can interact and automatically avoid places with poor branding and poor service reviews. Online media was originally a collaboration tool and if you’re not careful, people can collaborate against you.

The internet is a huge tool. Never avoid using it!

Hopefully I have enough time to cook at home for a while – I don’t feel like ordering out again soon! I’ll check back here on Wednesday, take care!

Tell a Friend,

TZ

Tony Zazza, a 15-year media, marketing and advertising expert, is the Principal of Zazza Media Strategies, a Dallas Texas Marketing Firm, that specializes in growing small to medium sized businesses to their fullest potential.

Do Pepsi Bottles Smile at You Like This?

Remember Super Bowl Sunday and the absence of Pepsi + millions of dollars? Well – I found this article today: Make the logo bigger: 10 rebranding disasters. Read through to the second page and you’ll find my favorite brand (although not my favorite cola): PEPSI.

My dad LOVES Pepsi. I’ve never been a big fan. Dr. Pepper rocks! But I do LOVE the people at Pepsi. First they took a less-travelled path with social media. They found success. However, last fall I remember making a comment about their new logo. Today I felt a bit validated in reading this article. I’m also feeling a little bit out of the loop too. Did you know the new logo was supposed to resemble a SMILE?

What were they smoking when they agreed it looked like a smile?! What were they doing spending $1 Million to develop it?! Again, what were they smoking?!

I guess it could be worse. It could’ve been a “New Coke”. Looking at the other brands mentioned, nothing really beats changing your name to a slang term for syphilis. I dare anyone to try and top that one. Then there’s Fort Worth-based Radio Shack targeting their small customer base and calling themselves “The Shack”. Does that not bring up bad imagery to anyone else either??

What’s even more telling of Pepsi’s mistake is that their subsidiary, Tropicana, also changed it’s packaging and logo. FAIL. Most response after launch mentioned that the packaging resembled a store brand. Nothing like syphilis and a store brand shackn’ it up together.

To further make less sense, each Pepsi-Cola brand, i.e. Caffeine Free or Diet, smiles differently. Again, what were they smoking?? Is there one type of Pepsi-Cola that is happier than the other? Can I guess the caffeine free isn’t so peppy?? Can you see where I’m going with this?

It’s all a tragic moment that just won’t end. They out-did their fiercest competitor with less money during the Super Bowl but they lack the big picture. Coca-Cola has that single imagery we all recognize. We see it world-wide. We also see very few logo changes from them. They’re a standard. Pepsi is acting their part: the second-rate cola.

Now I’m all for inanimate objects smiling at me. I LOVE the creepy statues at Disneyland’s Haunted Mansion that follow you – and they don’t even smile! Honestly though, when I want a cola I hate having to hunt for it. Changing the logo and the packaging make it difficult for people to identify with your brand. When people cannot identify your brand you cut your revenue down to your loyal customer base. Where’s the growth strategy in that?

For anyone that’s starting from scratch, don’t be like Pepsi. Great product + no confidence in brand = struggle. And that is no good.

I wish everyone a great weekend and I’ll see you again on Monday! Feel free to battle it out for your favorite cola!

Tell a Friend,

TZ

Tony Zazza, a 15-year media, marketing and advertising expert, is the Principal of Zazza Media Strategies, a Dallas Texas Marketing Firm, that specializes in growing small to medium sized businesses to their fullest potential.